| 3.1 | Payment method is via a valid Credit Card, Direct Deposit, Direct Debit Authority, Cheque or Money Order with strict payment terms, designed to streamline accounting. |
| 3.2 |
Your Credit Card will be debited between the 1st and the 5th day of each month, and your Direct Debit processed on or after the 18th of each month. |
| 3.3 |
Your Direct Deposit (EFT), Cheque or Money Order payment must be received no later than the 15th of each month. |
| 3.4 | Your Services are charged in advance and your telephone calls or excess data charges are billed in arrears. |
| 3.5 | Itemised invoices are available from your Members Area on or after the 3rd of each month. |
| 3.6 | Your Credit Card will be billed by iSage Internet, isage.aunz.net, and this is the name will appear on your Credit Card Statement. |
| 3.7 | First Payment Notice: Is sent via e-mail to the e-mail address you have nominated on the 1st day of each month. |
| 3.8 | Payment Reminder: Is sent via e-mail to the e-mail address you have nominated on the 7th day of the month. |
| 3.9 | Final Payment Notice: Is sent via e-mail to the e-mail address you have nominated on the 12th day of the month. |
| 3.10 |
If you request a paper invoice to be posted or faxed to you, we will charge your account $2.50 each time. |
| 3.11 |
A $10 administration fee will be charged to your account if your credit card or direct debit details change or the monthly transaction is declined, and you do not notify iSage before COB on the 15th day of the billing month. |
| 3.12 | You must regularly check the E-mail address you have provided on your application form, and or the Members Area, for important notices from iSage Internet, as all notices are deemed to have been sent by iSage Internet when date stamped by our sending mail server and or posted in the Members Area. |
| 3.13 | Your first monthly payment will include any pro-rata charges for the previous month which are calculated on a daily basis. |
| 3.14 | If you dispute an individual amount on your charges, you must pay the undisputed amount and the amount you are disputing will be investigated and resolved before your next account falls due. |
| 3.15 | If your account is not paid by the due date, we may suspend or disconnect your service/s without further notice and you may be charged a $99.00 re-connection fee. We may instruct a debt collection agency to recover any money you owe us. You will be responsible for any collection fees (including legal fees and any other costs) incurred by iSage as a result of the collection of outstanding monies including interest at the rate prescribed by the Supreme Court Act plus 4% calculated daily and compounded monthly. |
| 3.16 | If you close your service with us, either by transferring away to another provider (churning) or disconnecting your active service, you must provide us with at least 30 days notice in writing, via Members Area customer service ticket, letter or fax. Your service will then cease at the end of the next full billing period. |
| 3.17 | If you relocate your ADSL or ADSL2 service to a new premises within 6 months of it's activation with iSage, an early service termination fee of $99.00 will be charged to remove the ADSL or ADSL2 service. Disconnection of the standard telephone line which also carries the ADSL or ADSL2 Service may cause the ADSL or ADSL2 Service to be terminated. (If this occurs you will be liable to pay all ADSL or ADSL2 Service reinstallation costs). |
| 3.18 | Your service/s may be terminated immediately, if you breach any of our Terms & Conditions and you are personally liable for any money owing to us even if you have signed the application on behalf of a corporation, business or other party. |
| 3.19 |
If your final account is less than the amount of your security deposit, we will refund you the difference and if your final account is greater than the amount of your security deposit, we will apply the security deposit amount to your final account after you have paid us the difference. Customers who joined prior to1st May 2006 are subject to the Leaving Fee conditions in force when they joined. Customers who joined after 1st May 2006 incur any service fees as advertised on the Rate Card on the AuNix service plan page. |
| 3.20 |
All refunds including Security Deposits will be processed on or after the 15th of each month. |
